Terms and Conditions

Welcome to Naturolled Tea. By using our website and our offerings, you agree to comply with our terms and conditions listed below: 

Product Information: We put a lot of effort into providing accurate information about our products, including their pricing, availability, and description. However, we do not guarantee the complete accuracy of these information, especially product descriptions, as we use marketing language to improve our offerings and services. Our marketing approach may not represent the true nature of our products. We reserve the rights to make changes and/or correct the inaccuracies at any time without prior notice.

Order Acceptance: When placing orders on our website, you enter into a transactional business with us. As such, we reserve the rights to accept or decline them for any reason, including but not limited to errors in product pricing, availability of the products, and suspicion of fraudulent activities.  

Payment: Payments for the orders placed on our website must be made with one of the payment methods we accept during checkout. Any unsolicited payment methods (that are not listed on our checkout page) will not be accepted. 

Intellectual Property: All types of content on our product/packaging designs, website (www.naturolled.com), and other marketing and sales channels (social media, marketplaces, newsletters, messaging apps, QnA communities, etc), including product photographs and illustrations and graphics, logos, wordmarks, text, GIFs, videos, PDFs, are the exclusive property of Naturolled Tea that are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute them without our prior written consent.  

Warranty Disclaimer: While we do our best in ensuring that we deliver every product with sufficient shelf life, we cannot guarantee the expiry date upon delivery due to multiple reasons, such as storage conditions during transit, and overall shipping time. If in case the products that you have order online from our website are beyond their expiry dates upon delivery, you have the option to bring it to our attention. We will either refund or replace your order provided that you follow these conditions for claim:

1. To make a claim for any of our products that is beyond warranty, you must take high-resolution photo of the manufactured and expiry dates of the package and submit to us via our email ID (contact@naturolled.com) or through our customer care form.

2. The affected product’s photo/image should not be edited/altered/manipulated by image processing software and app (or through any other methods). 

Product Damages and Defects: If the products you have ordered online from us are damaged or are defective upon delivery, you have the option of bringing them to our notice and claim a refund or exchange under our refund/exchange policies. The two same conditions (as listed above in the warranty section) are applicable for filing a claim. Learn more about our Cancellation and Refund policies.  

Wrong Products: If the products you have ordered online from our website are wrong, i.e., wrongs products are shipped and delivered, then we will replace them provided they meet our exchange policies and that you follow the two claiming steps (as listed above in the warranty section). 

Promotional Offers and Contests: To participate in our occasional promotional offers and contest, please ensure that you meet the eligibility criteria that will be stated in each offer and contest we run. We run the offers and contests for a limited period of time after which they will be no longer valid. Any type of abuses of the offers and contests, e.g., using unauthorized coupon codes or manipulating the criterias, will be refused. We reserve the rights to modify or cancel any promotional offer and contest at any time without prior notice. 

Counterfeit Products: We are not liable to the damages or inconveniences caused by or related to counterfiets and close imitation of our products, or third parties imitating to be us. Read more on our liability limitations below.

Limitation of Liability: Naturolled Tea shall not be liable for any indirect, direct, consequential, special, or incidental damages or inconveniences (beyond what’s stated in the terms and conditions) arising out of or in any way connected with the use of our website or the products purchased through our website.